Mastering The Irate Caller (The Book Every Call Center Must Have)

The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center

Call Center And Contact Center Management: A Simple Guide To Understanding The Call Center And Contact Center Industry By Omer, Syed By Thriftbooks

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center By Keith Dawson By Thriftbooks, Paperback

Call Center Scammers: An Educational True-Crime Book On Billion Dollar Scam

The Call Center Handbook: The Complete Guide To Starting, Running And Improving Your Call Center By Keith Dawson (Paperback)

Telecom Management For Call Centers: A Practical Guide

Call Center Forecasting And Scheduling : The Best Of Call Center Management Review By Brad Cleveland Susan Hash Editors By Thriftbooks, Paperback

The Call Center Dictionary: The Complete Guide To Call Center And Customer Support Technology Solutions By Bodin, Madeline By CRC Press, Paperback

A Practical Guide To Call Center Technology: Select The Right Systems For Total Customer Satisfaction By Waite, Andrew By CRC Press, Paperback

Call Center Savvy: How To Position Your Call Center For The Business Challenges Of The 21st Century By Dawson, Keith By CRC Press, Paperback

Maximizing Call Center Performance: 136 Innovative Ideas For Increasing Productivity And Customer Satisfaction By Bodin, Madeline By CRC Press

Overcome The Challenge Of A Call Center Job: How To Please Callers And Management: The Types Of Calls By Kallenbach, Armand By Thriftbooks, Paperback

Call Center Supervision: The Complete, Practical Guide To Managing Frontline Staff By Penny Reynolds By Thriftbooks, Paperback

Call Center Connections: Keys To Produce Successful Customer Service Outcomes By Dehaan, Peter Lyle By Thriftbooks, Paperback

Call Center Scammers: An Educational Truecrime Book On Billion Dollar Scam By Lemkin, Omri By Thriftbooks, Paperback

Call Center Connections: Keys To Produce Successful Customer Service Outcomes By Dehaan, Peter Lyle By Thriftbooks, Hardcover

101 Lessons For GREAT Call Center Management By Dan Coen By Thriftbooks, Paperback

How To Become A Great Call Center Manager: Strategies And Solutions For The People In Your Call Centersupervisors, Trainers, Managers, Executives And Agents By Dan Coen By Dcd Pub

Advice From A Call Center Geek: Rethinking Call Center Operations By Laird, Thomas Anthony By Thriftbooks, Paperback

Maximizing Call Center Performance By Madeline Bodin By CRC Press, Paperback

Bottomline Call Center Management (Improving Human Performance Series) By David L. L. Butler By Routledge, Paperback

Call Center Success: Essential Skills For Csrs (CRISP FIFTYMINUTE SERIES) By Lloyd C. Finch By Thriftbooks, Paperback

Call Center Management On Fast Forward: Succeeding In Today's Dynamic Inbound Environment (1St Edition) By Brad Cleveland Julia Mayben By Thriftbooks

Call Center Agent Motivation And Compensation: The Best Of Call Center Management Review, Second Edition By Brad Cleveland Susan Hash By Thriftbooks