From “Press One, Press Two” to "How Can I Help?" | Always On CX:EX by AudioCodes Voca
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From “Press One, Press Two” to "How Can I Help?" | Always On CX:EX by AudioCodes Voca
If your contact center is still feeling like it’s stuck in 2019, this new series of Always On CX:EX is specifically for you. Host Jon Zoltie walks through the move from traditional DTMF “Press one for sales, Press two for support” IVR to IVA and conversational AI with Levent Gunsuren. They decode IVR, IVA, and conversational AI, explore ...
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