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Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers.

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There are many ways to illustrate a company’s relationship with its customers. Revenue figures, satisfaction scores, and net promoter ratings all tell part of the story. But sometimes a single number ...

Indian airlines may need to rethink expansion plans as crude oil prices hover at unsustainable levels, even at $90 a barrel, budget carrier SpiceJet Ltd.’s chairman said. “We don’t know where things ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

Add Yahoo as a preferred source to see more of our stories on Google. (NewsNation) — The U.S. aviation startup Natilus is climbing to new heights after announcing in December that Indian airline ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...