CASE name WHEN 'Low' THEN 24 WHEN 'Medium' THEN 8 ELSE 1 END AS target_response_hrs, CASE name WHEN 'Low' THEN 120 WHEN 'Medium' THEN 48 ELSE 12 END AS target_resolution_hrs ...
-- BUSINESS QUESTION 1: "Show customer names WITH their usage" PRINT 'QUESTION 1: Customer Success asks "Match customer names with their Dec usage"'; ...
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