SAP has released 19 new security notes on its April 2026 security patch day, including one that resolves a critical-severity ...

The voice AI assistant can answer technical issues and sales questions over the phone. It can also schedule a call with a ...

SAP SE has extended the contract of its Chief People Officer Gina Vargiu-Breuer months after internal criticism of her ...

SAP is betting big on something it calls "agentic transformation." The idea is simple, even if the execution is anything but: a future where human workers and AI agents coexist across every business ...

Explore the leading email marketing platforms of 2026 that empower enterprises with AI-driven personalization and omnichannel capabilities, ensuring enhanced customer engagement and ROI.

SAP is betting big on something it calls "agentic transformation." The idea is simple, even if the execution is anything but: a future where human workers and AI agents coexist across every business ...

Here’s what you need to know about the enterprise resource planning (ERP) vendor’s latest product and company news.

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

SAP SE Chief Executive Officer Christian Klein announced a plan to shake up its executive board to focus on artificial intelligence as Europe’s most valuable software company faces increasing pressure ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...