Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

Scout AI is using technology borrowed from the AI industry to power lethal weapons—and recently demonstrated its explosive potential. In a recent demonstration, held at an undisclosed military base in ...

Today, Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that ...

As Oregon’s energy demands increase, lawmakers are looking for ways to help cut the strain, at least during high peak times. A smart thermostat and electric vehicle. "Virtual power plants" can help ...

Tesla’s Giga Nevada is expanding, GM announces Vehicle-to-Home technology, and Tesla launches a new Virtual Power Plant. This video breaks down how these developments impact the automotive and energy ...

The Oregon legislature is considering bills to make renewable energy more accessible and the power grid more resilient. One bill would allow homeowners to finance energy-efficient products through ...

In today’s competitive travel advisor market, the ability to provide discerning clients with one-of-a-kind experiences is paramount to success. However, finding ways in which to create those ...

When I first sat down to write this piece last month, this was the opening paragraph: Renee Good was not the first person to be shot and killed by a federal immigration agent, and she likely will not ...

It's important to talk to the person you designate as agent in your durable power of attorney, as they will be entrusted to handle your financial affairs. AlexanderFord / Getty Images Always finish ...