Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...

With brevity in mind, combine ChatGPT's recommendations: Be direct, be neutral, approach the ask like a friend rather than an ...

From your cable bill to your car insurance, here are the exact words you can use to save $500/year or more.

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

It has been a while since I’ve written about artificial intelligence. In the last two years, generative AI programs have moved from being novel to becoming burrowed into everything from Google search ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Customer service and marketing teams typically operate independently. They have different workflows and day-to-day priorities. At larger companies, they often make up separate departments. Separating ...