With brevity in mind, combine ChatGPT's recommendations: Be direct, be neutral, approach the ask like a friend rather than an ...

Customer service' has all but eliminated on-site staff with decision-making power and has normalized elaborate, ...

Apollo reports on six successful cold-calling scripts that engage prospects and convert objections into booked meetings.

Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what's working—deeper, faster, and for more brands ready to Flip the script on customer experience NEW ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

It has been a while since I’ve written about artificial intelligence. In the last two years, generative AI programs have moved from being novel to becoming burrowed into everything from Google search ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...