New Forrester data suggests your loyalty program might be sitting on data it never uses — here's what's blocking activation.

McLellan joins the company from Morrisons, where he was the chief customer officer. He will succeed Jade Sharpe, who has led ...

Consumer Patience Index finds the 60-and-over crowd, not digital natives, stick with automation that works, and the sharpest divide runs through employment status, not the birth year NEW YORK, Aug.

McDonald’s compiled a 515-page dossier on one of its loyalty-program customers — using years of fast-food purchases to predict how often he would return, how much he would spend and even what he was ...

Four decades later, Shark Week is still feeding the power of a great brand.

For go-to-market teams, and organizations as a whole, agentic enterprise technology can create significant value beyond ...

Rapid POS details how multichannel retail management solutions can connect sales channels, customer profiles, and sales history in real time.

A sign sits in front of a McDonald's restaurant on May 13, 2025 in Chicago, Illinois. Scott Olson/Getty Images During its second-quarter earnings call on August 4, McDonald's CEO Chris Kempczinski ...

Move over, clean faces. Reddit released its annual beauty insights, and the results indicate where trends might be headed ...

Liveops, a leader in customer experience outsourcing solutions, today pointed to new industry research and its own client results as evidence that customer operations strategy is shifting. Customer ...

With the right local marketing strategy, you can become the business your community chooses again and again. Here are three ...

Should prices inside an automated retail environment change based on current conditions? The technical answer is yes. The ...