As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional ...

As rogue AI agents cause security problems and product outages even at sophisticated companies such as Meta and Amazon, major ...

Leaders often fall into the 'fixer trap,' solving problems instead of developing their teams. This piece shows how stepping ...

When Congress passed its budget-reconciliation bill last summer, it created a bunch of problems for North Carolina policymakers — thank goodness! No, really. Federal law now imposes work requirements ...

President Donald Trump signed an executive order on Monday to establish a fraud task force chaired by Vice President J.D. Vance. White House officials say the task force aims to eliminate fraud in ...

The San Francisco 49ers are trying to make a push this offseason. Even with most of the biggest dominoes already falling, GM John Lynch is still trying to clean the books to have as much cap space as ...

The City of Albany flag blows in the wind outside One Commerce Plaza in Albany in 2020. A new city task force has taken up an effort to update Albany’s flag, as some take issue with the current ...

Mining was once a major driver of Missouri’s economy, and a push to onshore domestic production of critical minerals has sparked renewed interest in bolstering the industry. Legislation from Rep. Mike ...

The Boston Red Sox may soon get a definitive answer on Romy Gonzalez. Whether it’s the answer they want is another question. Gonzalez is scheduled to travel to Alabama this week to meet with ...

This strong rally has made investors wonder whether to book profits or keep holding. Here’s why holding NOW stock may still be the better move. ServiceNow Expands AI Platform to Accelerate Growth ...

CHICAGO (WLS) -- Jewish leaders across Chicago are calling out Mayor Brandon Johnson. They say he's not doing enough to protect their community. Jewish leaders are demanding Johnson create a task ...

Near Brazil’s Belo Monte dam, one of the world’s largest hydropower projects, the promise of abundant electricity has proved uneven. A household survey of 500 families in Altamira found that 86.8% ...