TMCnet

FCR by Design: Outcome-Based Call Center QA That Actually Solves Problems

To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...
India West

US Move To Curb Offshore Call Centers Will Affect India, An Outsourcing Hub

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...
Hosted on MSN

Call center employee is fed up with scammers, so he came up with the perfect script to deal with them

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...
Verde Independent

Board of Supervisors table data center talk

COTTONWOOD — The Yavapai County Board of Supervisors were set to establish a baseline understanding about data centers, wind farms and nuclear reactors from a land usage standpoint on Thursday, March ...
Los Angeles Times

Smack talk takes center stage at this open mic for amateur wrestlers

This is read by an automated voice. Please report any issues or inconsistencies here. The Gaslighter makes his way to the stage of “NAW or Never: Smack Talk Open Mic” during a December show. Wearing a ...
KGW8

Oregon Sen. Wyden, NBA commissioner to talk Moda Center renovation

Oregon Sen. Wyden, NBA commissioner to talk Moda Center renovation Wyden will meet Adam Silver at tonight's Blazers game as plans for a Moda Center renovation move forward after the legislature ...
Arkansas Democrat-Gazette

Arkansas lawmaker, Little Rock neighborhood group talk data center concerns

Although recent laws encouraging new tech infrastructure in Arkansas could bring capital investment into the state, a state lawmaker said Saturday, data center construction must account more for ...
Morningstar

Krisp Brings Industry-First Customer Accent Conversion to Call Centers to Reduce Agent Cognitive Load

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...
vegoutmag

The adult children who call their parents just to talk — not to report, not to check in, not to fulfill an obligation — almost always had parents who knew the difference ...

Discover why some adult children chat with their parents for hours about nothing while others dread the obligatory check-in calls — and what this reveals about the profound difference between raising ...
Reuters

US agency considers limits on telecom foreign call centers, requiring English proficiency

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...