Stuck at the same production level? Use this 90-day real estate agent development plan to reset your pipeline, improve ...
Apollo reports on six successful cold-calling scripts that engage prospects and convert objections into booked meetings.
Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...
The Hennepin County Sheriff’s Office is providing more information about its role in responding to a help call from federal agents on Monday. The sheriff’s office was contacted by the Department of ...
New capabilities enable organizations to reinforce learning, validate skills, and accelerate performance across the people who power their business. Training doesn’t matter unless it changes ...
A sharp staffing shortage hit Southern California travel over the weekend, with more than one in five TSA officers at Long Beach Airport calling out on Saturday, creating one of the most severe ...
Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...
As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's oldest problems. Cresta's new Knowledge Agent aims to solve a persistent ...
Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...
Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce Your email has been sent Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, ...
Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.
One of the top free agent centers is now officially off the free agent market for the Detroit Lions. According to multiple reports, Connor McGovern has reached a new, lucrative contract extension to ...