Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

The Gold IMPACT Award recognizes Crescendo for redefining AI-powered customer experience and delivering measurable impact across customer support operations ...

Google LLC and Cohere Inc. today released new artificial intelligence models optimized for audio processing tasks.  The search giant’s algorithm, Gemini 3.1 Flash Live, can automate customer service ...

Social Security's 2026 customer service changes affect how you book appointments, call for help, and update your account.

Security professionals can recognize the presence of drift (or its potential) in several ways. Accuracy, precision, and ...

OpenAI just happens to offer its own speech recognition, speech generation, and text-to-image models. Microsoft's models are available through Foundry (formerly Azure AI Studio), a platform to develop ...

Apollo reports on creating an effective lead scoring model to prioritize prospects, improve sales efficiency, and boost ...

Bank executives are taking Anthropic's new AI seriously, but cybersecurity experts are dismissing the doomsday framing as a clever marketing schtick.

After 20 years of traditional ownership, John Shaw of Shaw Solar made the switch to an employee-owned co-op model in March.

Dynamic micro-personalisation will become a core differentiator in banking because it ultimately aligns if done well with the ...

Collections are not merely about recovering dollars, they are also about protecting margin, reducing churn, preserving customer lifetime value, and ...