We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

As searing heat and choking humidity warnings told Miami-Dade to stay inside, Xfinity customers from Coral Gables to Little Havana and even Star Island dealt with an outage that took away television ...

DENVER (KDVR) — The Federal Trade Commission reports utility impostor scams are now topping the list in the U.S. In Colorado, scammers are impersonating a company common to homes and businesses. In ...

We previously noted some problems with receiving and sending messages in Mail.app when using Comcast .net, associated with the address switch-over from attbi.com. The most successful workaround was to ...

People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...