How do you take the step of actually presenting a business case to your CIO, where you say, 'I'd like to replace one version of ServiceNow with the same version?'. That was the dilemma facing Rob ...
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I tested ServiceNow and found it offers a powerful and comprehensive ITSM platform ideal for larger organizations
ServiceNow is a powerful cloud-based ITSM tool that streamlines workflows and service management in IT, HR, and customer service. During our testing, we were impressed with its ability to automate ...
On its face, the idea of having technology custom-made for your federal agency sounds great. One-size-fits-all solutions often do not work well in the federal IT sector; the Smithsonian Institution’s ...
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