Service managers have a great deal of responsibility. Not only are they sometimes out in the field, but they are in charge of the business. This means taking charge of the gross profit, burden, ...

HDI offers highly interactive, consultative-based training to advance the capabilities of the IT function, support teams in particular. The majority of the courses include professional, high stakes ...

Management positions vary dramatically in the workplace. Depending on the industry, your business may have managers, district managers, regional managers and even managing editors. A manager in ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Research has shown that even seasoned managers can benefit their teams, the businesses they work for and their own careers by participating in a management training program. Such training is sometimes ...

You can learn to write management training objectives for your small business that are precise and measurable, and that help advance the goals for your company ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...