AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...
SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...
What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...
While some organizations take a quick glimpse at outsourcing and conclude that it’s not a viable option, those that look closer often unearth alternative uses that can bring value. The first step in ...
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
To move beyond SLAs to strategic partnerships, IT leaders must develop vendor management practices focused on alignment, collaboration, and maximum value. Vendor partnerships are becoming increasingly ...
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