When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's experience of an organisation or brand usually involves more than an individual ...

The Master in Service Design at Domus Academy focuses on how services are used and how they can meet changing needs in both public and private sectors. Service Design applies an integrated and ...

Some of the tools you use in building applications also apply as you build out your services. The Single Responsibility Principle (SRP), for example, makes as much sense at the service level as it ...