In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Seven years ago, Scott Stephenson was working as a postdoctoral ...

This paper demonstrates state-of-the-art text sentiment analysis tools while developing a new time-series measure of economic sentiment derived from economic and financial newspaper articles from ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Sentiment analysis, also known as opinion mining, has been a part of the technological ...

Developer-first cryptocurrency data platform delivers institutional-grade sentiment, signals, and curated news with native support for agentic AI workflows Guavy today announced the public launch of ...

AI innovation seeks to improve crypto trading by leveraging media sentiment analysis to deliver real-time, actionable insights. Sentix, an AI-powered crypto market tool, offers traders the ability to ...