I’ve blogged often in the past few months (here, for instance) about the emerging platform operations model and how it creates a more intimate, dynamic relationship between the tech stack and business ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take a look at how data & business process services stocks fared in Q3, ...

The business process services (BPS) industry was once celebrated for cost efficiency through standardised processes, large-scale transitions and SLA-driven outcomes. Today, we stand on the verge of a ...

Dennis DuFour is President of TDEC, a business process service provider. He leads the company’s growth in the commercial and public sectors. There’s an old adage about leadership that says you’re ...