Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

When Frances Anderton and I visited Henry Rollins a few weeks ago at his massive man-bunker, we talked about being completely immersed in the listening experience. Henry and I are both active ...

We have all been in a situation where you’re having a conversation with someone and can’t quite remember everything that person said. Don’t let that be the case when it comes to business transactions; ...

What happens when you and your employee, friend, family or client speak over each other? Do you think it makes for a productive effort and effective meeting? It’s doubtful. More likely, the ...

Do you consider yourself a good listener? While listening may seem easy, active listening takes focus and practice. Listening is a particularly important communication tool for entrepreneurs. Do you ...

According to Workman, hearing is the passive intake of sound while listening is the act of intentionally working to ...

Team building promotes problem solving, efficiency and reliability. Listening is a critical communication skill and involves much more than the act of just hearing what someone says. Team members who ...