“What we’ve got here is a failure to communicate.” The memorable line from the 1969 movie, Cool Hand Luke, could be used to describe the situation in many families and organizations of all kinds, ...

What is the best way to make a stressful emergency room visit even more stressful? The disease or the accident is not the ...

Most folks working for the Department of Veterans Affairs are good people dedicated to their mission. But not all are. Come to find out, the same thing’s true of their patients, according to the ...

When Elaine Benes on Seinfeld discovers she was labeled as a “difficult patient” in her medical chart, hilarity ensues when she tries to correct the record—and makes matters worse. But in real life, ...

A 66-year-old woman contacted a cosmetic and restorative dentist for an exam, x-rays, and a cleaning, as well as to establish a relationship with a dentist near her new home. This patient had ...

The Department of Veterans Affairs uses Patient Record Flags to alert staff when veterans may face or pose heightened safety ...