Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

Ever forced yourself to have a tough talk with someone in your life and found success? ‘Say More’ discusses how to have difficult conversations. What does it take to be a good communicator? Do you ...

GREENSBORO, N.C. — Difficult conversations can be tough to tackle. Whether they are with family, friends, or co-workers, it can be hard to find the right approach when starting these talks. Etiquette ...