White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...

Many U.S. marketing executives are considering a switch from domestic to offshore call center service providers to save money. However, a growing number of executives are realizing that the superior ...

It’s a fast, necessary, and technology-backed transformation that the business world is witnessing today. I know we are talking about business, which is run by logic and planning, but the way the ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. Call center - two words that actually bring India and the Philippines to the minds of those who are familiar with ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...