CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Opinions expressed by Entrepreneur contributors are their own. Process automation is the key to performing a range of business processes in the age of digitization. Over time, processes have become ...

Tech leaders no longer see automation as a novelty. Many have learned that investing in automation software can save time, boost productivity and create a seamless customer experience. People across ...

Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for ...

Big mobile game companies like Jam City and Glu Mobile have used Helpshift‘s automated tech support solutions for mobile games over the years. But under new partnerships with Unity and Discord, ...

Capacity, the developer of the AI-powered support automation platform, announces its expansion into the support automation space, introducing a unified AI platform that would further empower teams to ...

Rocket CRM has announced developments in its marketing automation capabilities, reflecting broader trends in how organizations coordinate communication workflows, manage engagement processes, and ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

According to the site, the “Xbox Support Virtual Agent” is part of a bigger plan to apply AI to Xbox. “The prototype makes it easier and quicker for players to get help with support topics using ...